Current Status: All systems are operational!
  • Engineers will be working at the various Voiceflex datacentres between the 22nd and 28th Feb 2023 completing planned network upgrades and migrations.

    Plan of work provided in the section below

    Posted Jan 23, 14:02pm GMT

  • At-risk notification: One of the Voiceflex core circuit providers will be performing urgent network maintenance at THN and LD8 DCs 9th Sep (02h00 - 06h00am). This work is required to implement additional redundancy for the Voiceflex circuits on core devices. Services at THN and LD8 might be at risk while new provider changes are implemented.

    Posted Sep 5, 14:35pm GMT

  • At-risk notification: One of the Voiceflex core circuit providers will be performing urgent network maintenance at THN and LD8 DCs 22nd June (02h00 - 06h00am). This work is required to implement additional redundancy for the Voiceflex circuits on core devices. Services at THN and LD8 might be at risk while new provider changes are implemented.

    Posted Jun 21, 5:03am GMT

  • At-risk notification: Voiceflex engineers will be performing urgent network maintenance at THN and LD8 DCs 6th July (02h00 - 06h00am). This work is required to activate additional and new client services on core routers. Services at THN and LD8 might be at risk while new configs are implemented.

    Posted Jun 10, 19:09pm GMT

  • At-risk notification: Voiceflex engineers will be performing urgent network maintenance at THN and LD8 DCs 27th May (02h00 - 06h00am). This work is required to activate new client services on core routers. Services at THN and LD8 might be at risk while new configs are implemented.

    Posted May 26, 5:15am GMT

  • One of our wholesale ISPs is experiencing a MSO at their DC in London. The ISP has advised that this could affect broadband services nationally. We cannot access their portal to run any diagnostics at this time. The ISP cannot provide an ETA on the fix but we expect the issue to be resolved before 12:00. Apologies for any inconvenience caused. Updates to follow as they arrive. Thank you. VF Support

    Posted May 19, 8:43am GMT

  • Reason: Volta DC engineers identified an electrical joint on Rising Bus Bar C1 via thermal imaging that requires a shutdown of the rising bus for a thorough examination. This is being undertaken as a precautionary measure to ensure that no customer will be affected by unplanned electrical shutdowns should the joint overheat and fail at a later stage.

    Posted Feb 23, 17:53pm GMT

  • We're currently experiencing a network issue that is affecting calls in/out and trunk registration. At this time engineers are working on the issue and will update in due course. Please accept our opplogies for the inconviemce caused. VoiceFlex

    Posted Oct 18, 14:57pm GMT

  • We're currently experiencing a network issue with inbound calls on the MS Teams platform. To avoid disruption, you can divert your inbound numbers to a failover trunk if you have one. If you do not have a failover trunk you could apply diverts directly to your customers IB numbers on the Voiceflex portal under Numbers & Programming > select number, select divert, add number in national format (no spaces) and apply. Apologies for the inconvenience caused.

    Posted Oct 7, 14:00pm GMT

  • We are aware of an issue with one of our upstream carriers at present where they are returning incorrect status codes resulting in a suspended message being played. We are in the process of removing them from routing if you receive this message please try your call again.

    Posted Sep 13, 15:26pm GMT

  • Voiceflex engineers will be performing urgent network maintenance at THN tonight (19h00 - 01h00). This work is required to resolve issues seen on one of the core routers and prevent any degradation of service

    Posted Sep 7, 15:41pm GMT

  • 10:31: A number of customers have reported problems with DSL and FTTC connections provided by Voiceflex. Network engineers are currently investigating and we will update shortly.

    Posted Sep 7, 9:32am GMT

  • Voiceflex engineers are currently investigating core network instability. We will provide further updates shortly.

    Posted Sep 6, 18:46pm GMT

  • One of the core switches in the Voiceflex THN data center experienced a failure at 07:10 on the 16th July. Voiceflex engineers are working to replace the affected hardware. External services should all be operational.

    Posted Jul 16, 7:56am GMT

  • Between 10:35 and 11:10 Nebula services experienced an outage where services went offline for some customers. Engineers worked to resolve the issue and services should be restored, if you customers are still experiencing problems please reboot any handsets and if issues continue contact support.

    Posted Jun 22, 10:33am GMT

  • Engineers will be working in the datacentres between the 23rd of June and the 1st of July completing network upgrades. Plan of works:

    Posted Jun 11, 11:41am GMT