Current Status: All systems are operational!
Jun 10, 19:55pm GMT
Engineers will be working at the various Voiceflex datacentres between the 3rd and 8th October 2025 completing planned network upgrades and migrations.
Please find the Plan of work provided in the section below:
Sep 8, 20:00pm GMT
3rd October – entire day
Maintenance level - At risk only
Details – THN/HEX/VOL - DC
- Physical hardware installs
- Config prep for evening changes
- Configure non-service affecting services in the racks
Sep 8, 19:59pm GMT
3rd October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL - DC
- Shut THN LINX LON1 port for 10G migration planning 4th Oct (Traffic will switch and flow across 2nd port at HEX)
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
- Failover testing - EoMPLS tunnels
- Inter-DC circuit testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:58pm GMT
4th October – 12am -4am
Maintenance level - Service affecting
Details - VOL/THN - DC
- Install new hardware
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:57pm GMT
4th October – entire day
Maintenance level - At risk
Details – THN/VOL/HEX – DC
- Install new equipment and upgrade port capacity
- Config prep for evening changes
- Configure non-service affecting services in the racks
Sep 8, 19:56pm GMT
4th October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:55pm GMT
5th October – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Install new equipment
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:54pm GMT
5th October – entire day
Maintenance level - At risk
Details – THN/VOL/HEX - DC
- Install new equipment
- Config prep for evening changes
- Configure non-service affecting services in the racks
Sep 8, 19:53pm GMT
5th October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Install new equipment, configure and prep
Activate new services in the racks
Software upgrades on management routers and core switches
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:51pm GMT
6th October – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window, but customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Sep 8, 19:50pm GMT
6th October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software upgrades on management routers and core switches
Failover testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:49pm GMT
7th October – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
- Failover testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:48pm GMT
7th October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Sep 8, 19:47pm GMT
8th October – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
-Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
- Failover testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jun 10, 19:58pm GMT
8th October – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades
Test new firewall config at 3rd DC
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window, but customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Contact:
For any urgent issues outside of this maintenance
window, please contact Voiceflex Support via [email protected]
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