Current Status: All systems are operational!
Jul 10, 13:29pm GMT
Planned Network Maintenance 24th to 30th July 2026 -
Engineers will be working at the various Voiceflex datacentres between the 24th July and 30th July 2026 completing planned network upgrades and migrations.
Please find the Plan of work provided in the section below:
View IncidentJul 10, 13:29pm GMT
Engineers will be working at the various Voiceflex datacentres between the 24th July and 30th July 2026 completing planned network upgrades and migrations.
Please find the Plan of work provided in the section below:
Jul 10, 16:28pm GMT
24th July – entire day
Maintenance level - At risk only
Details – THN/HEX - DC
- Install 2 x new servers in Racks
- Physical hardware checks and audit
- Config prep for evening changes
- Configure non-service affecting services in the racks
Service impact – At risk only
Jul 10, 16:27pm GMT
24th July – 8pm -12am
Maintenance level - Service affecting
Details – THN/HEX - DC
- New server patching in Racks
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
- Security Best-practices config updates
- Inter-DC circuit testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:26pm GMT
25th July – 12am -4am
Maintenance level - Service affecting
Details - THNVOL/HEX - DC
- Activate new services in the racks
- Security Best-practices config updates
- Software upgrades on some of the core devices in the
DC
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:25pm GMT
25th July – entire day
Maintenance level - At risk
Details – VOL/HEX – DC
- Install 2 x new servers in Racks
- Physical hardware checks and audit
- Config prep for evening changes
- Device security upgrades
- Decomm old ports/services
- Configure non-service affecting services in the racks
Service impact – At risk only
Jul 10, 16:24pm GMT
25th July – 8pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
-Activate new services in the racks
-Arrange, migrate and test LONAP 1GE to 10GE
-IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
-Security Best-practices config updates
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:23pm GMT
26th July – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Software Upgrades – SMU’s and patches
- Activate new services in the racks
- Additional Software upgrades on some of the core
devices in the DC
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:22pm GMT
26th July – entire day
Maintenance level - At risk
Details – THN/VOL/HEX - DC
- Install 2 x new servers in Racks
- Physical hardware checks and audit
- Config prep for evening changes
- Configure non-service affecting services in the racks
Service impact – At risk only
Jul 10, 16:21pm GMT
26th July – 8pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
-Activate new services in the racks
-Migrate and activate new servers on
Nexus N3K-C3172 switches
-Arrange, migrate and test LONAP 1GE to 10GE
-IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
-Security Best-practices config updates
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:20pm GMT
27th July – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
- IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
- Security Best-practices config updates
- Failover testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:19pm GMT
27th July – 8pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX – DC
-Activate new services in the racks
-IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
-Security Best-practices config updates
-Failover testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:18pm GMT
28th July – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
-IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
-Security Best-practices config updates
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:17pm GMT
28th July – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
- IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
-Security Best-practices config updates
- Activate new services in the racks
-Software Upgrades – SMU’s and patches
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:16pm GMT
29th July – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
- IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
- Security Best-practices config updates
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:15pm GMT
29th July – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
- Activate new services in the racks
- IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
- Security Best-practices config updates
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window, but customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Jul 10, 16:14pm GMT
30th July – 12am - 4am
Maintenance level - at risk
Details – THN/VOL/HEX - DC
-Test new services in the racks
- IOS-XR, IOS-XE and NX-OS Software hardening testing
and configuration
- Security Best-practices config updates
Service impact - at risk only.
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