Current Status: All systems are operational!
Feb 4, 16:44pm GMT
Engineers will be working at the various Voiceflex datacentres between the 7th and 11th March 2025 completing planned network upgrades and migrations.
Please find the Plan of work provided in the section below:
Feb 4, 16:59pm GMT
7th March – entire day
Maintenance level - At risk only
Details – THN/HEX/VOL - DC
- Config prep for evening changes
- Configure non-service affecting services in the racks
Feb 4, 16:58pm GMT
7th March – 9pm -12am
Maintenance level - Service affecting
Details – VOL/HEX - DC
- Activate new services in the racks
- Software upgrades on some of the core devices in the
DC
- Failover and redundancy testing
- Inter-DC circuit testing
Service impact - Engineers will take care to keep
downtime to a minimum during the maintenance window. Customers might
experience downtime of up to 30min during the upgrades and while changes are
being implemented.
Feb 4, 16:57pm GMT
8th March – 12am -4am
Maintenance level - Service affecting
Details - VOL/HEX - DC
-Activate new services in the racks
- Software upgrades on some of the border/edge devices in the DC
- Failover and redundancy testing
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:56pm GMT
8th March – entire day
Maintenance level - At risk
Details – THN/VOL/HEX - DC
- Config prep for evening changes
- Configure non-service affecting services in the racks
Feb 4, 16:55pm GMT
9th March – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
-Activate new services in the racks
- Software upgrades on some of the border/edge devices in the DC
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:55pm GMT
8th March – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:53pm GMT
9th March – entire day
Maintenance level - At risk
Details – THN/VOL/HEX - DC
- Config prep for evening changes
- Configure non-service affecting services in the racks
Feb 4, 16:49pm GMT
9th March – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Failover testing
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:48pm GMT
10th March – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
- Activate new services in the racks
- Software upgrades on some of the core and edge devices in the
DC
- Failover testing
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:47pm GMT
10th March – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:46pm GMT
11th March – 12am -4am
Maintenance level - Service affecting
Details – THN/HEX - DC
-Activate new services in the racks
- Software upgrades on some of the border/edge devices in the
DC
- Failover testing
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
Feb 4, 16:44pm GMT
11th March – 9pm -12am
Maintenance level - Service affecting
Details – THN/VOL/HEX - DC
Activate new services in the racks
Software Upgrades on redundant switches
Service impact - Engineers will take care to keep downtime to a minimum during the maintenance window. Customers might experience downtime of up to 30min during the upgrades and while changes are being implemented.
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